What we do

Confidentiality
We respect your right to confidentiality and we will not give information about you to anyone else unless you want us to. If you want to call us for some advice anonymously or get a friend to call us on your behalf, please do.

Cost
All our advice and support services are free as we receive funding for them.

Our three services are:-

Information and Advice Service

We provide independent information and advice including housing, welfare benefits and health and community care.

This service is funded by the Department of Health Aids Support Grant, Henry Smith Charity and Lloyds TSB Foundation and is available if you live in Bristol, South Gloucestershire, North Somerset, or Bath and North East Somerset.

Migrant Advice and Support Service

Our Information, Advice and Support Service for People with No Recourse to Public Funds is now known as the MIGRANT ADVICE AND SUPPORT SERVICE.

It provides advice, information and support to people who are unable to access public funds, are subject to immigration control and who have been granted leave to remain within the past twelve months.

We can offer one to one support for up to nine months that is flexible, depending on your needs and within your own home. The service provides:

Practical and emotional advice support to help you find and manage your accommodation
Support to access health and medical treatments
Support with budgeting, managing debts and bill payments
Help to apply for grants for things you need
Help to access other agencies, eg Adult Community Care or Children and Young People's Services
Assistance with training and education
Assistance to access community and leisure activities

We are not permitted to give advice on immigration or asylum but we can help you find and use local immigration services and fill in forms. For example, assisting with the completion of NASS support and Section 4 support applications.

This service is funded by the Equality and Human Rights Commission and is available if you live in Bristol, South Gloucestershire, North Somerset, or Bath and North East Somerset.

Floating Support

We can offer you one to one support for up to two years to help you live independently in your own home. We visit regularly to:

Provide practical and emotional support
Support with budgeting, managing debts and paying bills
Advice on welfare benefits and tax credits
Help you apply for grants for things you need, or a short break
Help with other services and agencies
Assistance with training, education or back to work opportunities
Assistance with community and leisure activities
Support to get health and medical treatments

This service is funded by the Supporting People Team of Bristol City Council and by South Gloucestershire Council and is available if you live in these areas.

Please contact us if you are interested in any of these services.